Shipping Timeline

Estimated arrival dates don't apply to:

Deliveries to Alaska, Hawaii, PO boxes and rural areas
Deliveries made to U.S. territories, APO, FPO and international addresses
Items that must be sent by ground-shipping: hazardous, flammable and oversize items as noted in the product information
Items that are out-of-stock at the time of ordering

Please Note:

Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time.
If you need to ship to a different address than your billing address, put the shipping address in the ORDER COMMENTS box during checkout. Some items require a signature for delivery.
For security reasons, we do not allow a Shipping Address separate from the Billing Address. To request your purchase to be sent to separate Shipping Address, please email [email protected] for assistance. We apologize for any inconveniences this may cause.

Packages Do Not Ship on weekends or the Following Holidays

New Year's Day
4th of July
Martin Luther King Jr. Day
Labor Day
President's Day
Thanksgiving
Memorial Day
Christmas

Returning or Exchanging Online Items

Every item you purchase ONLINE through Mountain Crossings is backed with a 100% performance guarantee within 2 weeks of the purchase to ensure the item fits/is as pictured. Please call us at (706) 745-6095 before sending anything back because some items may need to be sent to the manufacturer. Items being returned back to Mountain Crossings must be mailed within 2 weeks of purchase date and must not show visible wear and tear or else they cannot be accepted for resale to other customers. Please include original receipt. You can return or exchange your item by mail or at our retail location, regardless of whether you made your purchase online or by mail.

In a hurry? You can expedite an exchange by placing a new order with your bank card and returning the unwanted merchandise for credit.

Returning or Exchanging In Store Items

Items purchased IN STORE at Mountain Crossings that are needing to be returned or exchanged are handled on a case by case basis and are done so at the discretion of Management. This is due to the transient nature of our customer base and as a company we work with customers to offer the best options an educate the consumer about their purchase. Please call us at (706) 745-6095 before sending anything back because some items may need to be sent to the manufacturer. Items being returned back to Mountain Crossings must be mailed within 2 weeks of purchase date and must not show visible wear and tear or else they cannot accepted for resale to other customers. Please include original receipt and be sure original tags are on the items. You can return or exchange your item by mail or at our retail location, regardless of whether you made your purchase online or by mail.

In a hurry? You can expedite an exchange by placing a new order with your bank card and returning the unwanted merchandise for credit.

Returns and Exchanges by Mail

Please include items with original tags, a copy of your receipt, invoice or gift packing list, or if you no longer have one of these, a letter with the following information:
- Name
- Address
- Phone number
- E-mail address
- When, where and by whom the purchase was made
- Reason for the return
- Purchase price of the item(s)
Please specify whether you would like an exchange (you are required to pay shipping costs), a repair, a refund or a bankcard credit.
Insure the package for your protection and return to:
- MOUNTAIN CROSSINGS
- 12471 GAINESVILLE HWY
- BLAIRSVILLE, GA 30512

Shipping Timeline

Estimated arrival dates don't apply to:

Deliveries to Alaska, Hawaii, PO boxes and rural areas
Deliveries made to U.S. territories, APO, FPO and international addresses
Items that must be sent by ground-shipping: hazardous, flammable and oversize items as noted in the product information
Items that are out-of-stock at the time of ordering

Please Note:

Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time.
If you need to ship to a different address than your billing address, put the shipping address in the ORDER COMMENTS box during checkout. Some items require a signature for delivery.
For security reasons, we do not allow a Shipping Address separate from the Billing Address. To request your purchase to be sent to separate Shipping Address, please email [email protected] for assistance. We apologize for any inconveniences this may cause.

Packages Do Not Ship on weekends or the Following Holidays

New Year's Day
4th of July
Martin Luther King Jr. Day
Labor Day
President's Day
Thanksgiving
Memorial Day
Christmas

Returning or Exchanging Items

Every item you purchase at MOUNTAIN CROSSINGS is backed with a 100% performance guarantee within 2 weeks of the purchase. Please call us at (706) 745-6095 before sending anything back because some items may need to be sent to the manufacturer. Items being returned must be mailed within 2 weeks of purchase date and must not show visible wear and tear or else they cannot be accepted for resale to other customers. Please include original receipt and original tags.

You can return or exchange your item by mail or at our retail location, regardless of whether you made your purchase online or by mail.

In a hurry? You can expedite an exchange by placing a new order with your bank card and returning the unwanted merchandise for credit.

Returns and Exchanges by Mail

Please include original tags, a copy of your receipt, invoice or gift packing list, or if you no longer have one of these, a letter with the following information:
- Name
- Address
- Phone number
- E-mail address
- When, where and by whom the purchase was made
- Reason for the return
- Purchase price of the item(s)
Please specify whether you would like an exchange (, a repair, a refund or a bankcard credit.
Insure the package for your protection and return to:
- MOUNTAIN CROSSINGS
- 12471 GAINESVILLE HWY
- BLAIRSVILLE, GA 30512